Software Support 24x7 for HP OpenView telecom services overview & features

For HP OpenView TeMIP and HP OpenView Service Quality Manager, Software Support 24x7 is the base-level support required for today's critical telecom production environments. Software Support 24x7 offers you access to telecom experts who are available 24 hours a day, seven days a week, including holidays. These telecom experts take ownership of operational software problems and partner with you to quickly restore operations in times of service outages. They help you isolate the causes of operational software problems and implement corrections in accordance with your support coverage. With HP Software Support 24x7, you gain peace of mind knowing that telecom experts are available whenever you need them.

Basic service features

• Sixty-minute call-back guaranteed
• Phone-in 24x7x365-with call-back from a telecom expert within one hour
• Patches and minor versions. Upgrades and major functionality changes are not included

Services for critical problems

• Partnering to restore service outage within four hours
• For more stringent guarantees, HP provides higher-level service agreements that can be ordered through a Custom Support Plan

Software Support 24x7 for the first year is included in the purchase of HP OpenView TeMIP and HP OpenView Service Quality Manager production software.

For HP OpenView TeMIP and HP OpenView Service Quality Manager, dedicated services and training offerings have been defined to bring you up to speed with your telecom solution. You can take advantage of:

• HP OpenView telecom consulting services to help you prepare for solution development and deployment before production start-up or whenever you need to be in touch with a telecom software expert. HP telecom software experts are ready to work hand-in-hand with your team
• Dedicated HP OpenView TeMIP and HP OpenView Service Quality Manager training to help your staff members develop the skills they need-from the operator to the administrator of the platforms

For more information on services for HP OpenView TeMIP and HP OpenView Service Quality Manager, visit: www.managementsoftware.hp.com/solutions/telm/index.html