Self-Healing Services

HP OpenView Self-Healing Services help you keep your enterprise management applications up and running at no additional cost. These services reduce the time required to resolve technical issues associated with HP management software and work proactively to minimize unscheduled downtime. Through benefits like these, HP OpenView Self-Healing Services help you get a better return on your IT investment in HP management software, bringing the vision of adaptive management to life.

Key features

• Problem detection
  • Detects problems in the HP OpenView applications it monitors and reports them to HP
• Real-time data collection
  • Gathers necessary context-specific data without user intervention
  • Collects system and application data when a fault occurs, reducing potential for inaccuracies
• Streamlined problem analysis and recommendation
  • Fault information is quickly analyzed; no manual search necessary
  • Report is generated to inform user of available solutions
• Efficient incident and support case initiation
  • Faults are detected and incidents submitted immediately. Support cases can be optionally submitted electronically from the incident report.
• Limited impact to production
  • Strong linkages with HP Instant Support Enterprise Edition (HP ISEE) to support the HP OpenView software environment

Key benefits

• Cost savings due to reduction in penalties
• Increased customer satisfaction
• Optimized effectiveness of systems and resources
• Increased revenue due to increased capacity for customers
• A competitive differentiator